You can return or exchange any item within 14 days from receipt of delivery.

Contact us with your order number and the item you wish to return within 14 days.

Email:webkatarinazlajic@gmail.com 

Phone: +38267630083

The deadline is met if you send back the goods before the period of 14 days has expired. Arrange to ship the product back, using a trackable and signed for delivery service. 

Please note, you will have to bear the cost for returning the product. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Once a return has been received and accepted, we will arrange for a refund back to the original payment method (this may take up to 30 days to appear on your statement). Please allow up to 30 days for the refund to appear back on your statement.

Items returned must be in their original condition.

Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.

Products not eligible for a return or exchange include:

-Personalised items that are specially made or ordered for customers, e.g. Made to Order Range, items with a name on it;

-Products marked “sale”;

-Personal products such as earrings and hair accessories;

-Products that are made up in your own choice of fabric or material, or specially commissioned for the Buyer. (“closed-out products”); and

-Gift Cards

If a product is faulty, you will be required to take photo proof of the faulty product and the packaging it arrived in, within two days of receipt of delivery and send the photo to us. For all faulty items you will be offered a replacement or repair, or a full refund.